Concentrix Careers | Concentrix Jobs – Apply Online For SME, operations Jobs In Quezon City, Philippines

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Concentrix Careers – Candidates Those Are Looking For Jobs Online In Concentrix Philippines, Here Is A Good News For Those Peoples Becouse Of That Concentrix Released A Hiring Notification For SME, operations Position. And You All Know Concentrix Is Company Situated On A Good Position. Company Provides Full Remuneration To Thier Employees. Guys Who Interested In Work With Concentrix And Also Eligible For Recruiting Position, Can Apply For The Job.

Concentrix Careers Apply For SME, operations Jobs In Quezon City

Concentrix Careers- Hey Guys, Good Employment Opportunity For Those Guys Who Looking or Jobs In Concentrix Becouse Recently Concentrix Recently Published A Recruitment Notification On Thier Official Employment / Careers Portal. So Candidates Who Take Interest In Apply For SME, operations Jobs In Concentrix Philippines. This Position Hired For Quezon City Location. Candidates Who Selected In This Hiring Will Get Full Remuneration Of Thier Work. Company Paying A Roughly Pay Of ₱ 20989 per month For SME, operations Position

Summery Of Concentrix SME, operations Jobs Quezon City | online jobs for students philippines

Recruiting Company / Department :-  Concentrix

Hiring Position :-  SME, operations

Job Location :-  Quezon City, Philippines

Payout or Salary :-  Roughly Pay Of ₱ 20989 per month

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Concentrix Careers | Job Description

Essential Functions/Core Responsibilities

  • Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
  • Assists in driving metrics of the team
  • Monitor closure of service levels regularly.
  • Ensure prompt escalations to Team Captain.
  • Supervise team in the absence of the Team Captain.
  • Monitor performance and quality scores of team.
  • Take production calls as well as escalated calls.


Career Framework Role

Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment). Does not have any outstanding disciplinary, attendance or performance issues. Analyzes process-related problems and suggest possible solutions. Guides and trains junior team member and facilitates their work. Demonstrates mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work. Client feedback must be favorable for progression to this level. Opportunity to progress here is dependent on business needs. Call handling tasks may be required as business needs dictate.


Supplemental Geographical Information






  • Minimum of two years of college education with at least 12 to 18 months of call center experience
  • Ability to think clearly and can explain complex issues effectively, both above average written and verbally
  • Demonstrate product expertise
  • Dependable with proficient attention to detail and ability to solve complex issues
  • Can train others



  • Able to add value to the program by identifying improvement areas
  • Ability to effectively communicate, both written and verbally
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem
  • Confirm customer understanding of the solution and provide additional customer education as needed
  • Ability to learn including strong problem solving skills
  • Demonstrate strong probing and problem solving skills
  • Should be able to handle complex queries
  • Should be able to resolve customer queries independently



The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.


Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Post Date: 05 Jan 2022

Requisition #: R1260537

Location: Davao City, Philippines

Job Type: Contact Center

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