HICX Solutions Careers | HICX Solutions Jobs – Apply Online For Implementation Analyst Jobs In Pasig, Philippines

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HICX Solutions Careers – Candidates Those Are Looking For Jobs Online In HICX Solutions Philippines, Here Is A Good News For Those Peoples Becouse Of That HICX Solutions Released A Hiring Notification For Implementation Analyst Position. And You All Know HICX Solutions Is Company Situated On A Good Position. Company Provides Full Remuneration To Thier Employees. Guys Who Interested In Work With HICX Solutions And Also Eligible For Recruiting Position, Can Apply For The Job.

HICX Solutions Careers Apply For Implementation Analyst Jobs In Pasig

HICX Solutions Careers- Hey Guys, Good Employment Opportunity For Those Guys Who Looking or Jobs In HICX Solutions Becouse Recently HICX Solutions Recently Published A Recruitment Notification On Thier Official Employment / Careers Portal. So Candidates Who Take Interest In Apply For Implementation Analyst Jobs In HICX Solutions Philippines. This Position Hired For Pasig Location. Candidates Who Selected In This Hiring Will Get Full Remuneration Of Thier Work. Company Paying A Roughly Pay Of ₱ 30358 per month For Implementation Analyst Position

Summery Of HICX Solutions Implementation Analyst Jobs Pasig | online jobs for students philippines

Recruiting Company / Department :-  HICX Solutions

Hiring Position :-  Implementation Analyst

Job Location :-  Pasig, Philippines

Payout or Salary :-  Roughly Pay Of ₱ 30358 per month

Apply On:-  www.hicx.com

HICX Solutions Careers | Job Description

HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management.

We are looking for a Implementation Analyst to assist our customers with technical problems when using our products and services.

Implementation Analyst responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures

Responsibilities

Respond to customer queries in a timely and accurate way, via the help desk tool, email, chat or phone

Identify customer needs and help customers use specific features

Manage weekly status calls with our customers

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Documentation of customer-specific processes

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends

Gather customer feedback and share with our Customer Success, Engineering and Product Teams
Requirements

Experience as a Technical Support Specialist or similar Customer Success role

Worked in the software industry

Ability to quickly analyze and understand complex technical issues and break them down into smaller work packages

Experience using help desk software (JIRA), documentation tools (Confluence) and other remote support tools

Excellent communication and problem-solving skills

Patience when handling tough cases is a must

Multi-tasking abilities

Applicants must be willing to work on a shifting schedule (Morning and Afternoon) – PH Time to support clients across different time zones

SQL or PostGres skills is a plus

BSc in Information Technology or relevant diploma is a plus

Apply Now For HICX Solutions Implementation Analyst Jobs In Pasig

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