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|Recruiting Company / Department :- Nityo Infotech Services
Hiring Position :- IT Business Intelligence Analyst
Payout or Salary :- Roughly Pay Of ₱ 594838.00 per year
Apply On:- www.nityo.com
Nityo Infotech Services Careers | Job Description
Location: Pasig (Temporary WFH)
Schedule: Candidate must be willing Asia Pacific time (8-5pm) and EMEA (4pm-12mn) on rotational sched
Set-up: Project-based for 6 months, looking for ASAP candidates
Responsible for end-to-end creation, development, coordination, publishing and ongoing updating of a range of technical documents used to support BI products and services.
Conducts in-depth interviews with product and service experts to gain a complete understanding of how IT services are delivered.
Actively involves himself/herself in meetings to ensure that documentation is constantly updated and accurate.
Create and refine knowledge repositories which are both intuitive and well organised for relevant users to access knowledge quickly
Uploads documents to production environments and shared sites.
Ensures consistency and thoroughness in all written material to on a global scale.
Can create a documentation request process for all future online documentation to be used by the BI organization.
Maintains strong working relationships and continuous interface with all stakeholders and teams to ensure documentation is always relevant and up-to-date.
Conducts regular quality check and audit of BI Operations team members’ calls and tickets and feedback observations and recommendations for proper disposition The Candidate
At least 3 – 5 years experience.
Must have excellent oral and written English communication skills.
Must be well versed in ITIL standards of technical documentation. ITIL Foundation
Certification will be an advantage.
Must have a proven background in Technical writing and Process flow analysis in a Business Intelligence/service desk environment.
Must have sufficient BI support background to understand workflows and interrelationships between BI functional teams.
Knowledge in using Teams / Sharepoint to organize documents will be an advantage.
Must be able to work well with cross-functional teams across different time zones and cultural backdrops.
Highly organized with attention to detail
Willing to work in shifting schedules to attend cross-regional meetings and work with regional contacts.
The BI Knowledge Manager is a dedicated resource responsible for maintaining, distributing and authoring all BI documents within the BI Operations function