Share Careers | Share Jobs – Apply Online For Specialist, Research Jobs In Pasay, Philippines

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Share Careers – Candidates Those Are Looking For Jobs Online In Share Philippines, Here Is A Good News For Those Peoples Becouse Of That Share Released A Hiring Notification For Specialist, Research Position. And You All Know Share Is Company Situated On A Good Position. Company Provides Full Remuneration To Thier Employees. Guys Who Interested In Work With Share And Also Eligible For Recruiting Position, Can Apply For The Job.

Share Careers Apply For Specialist, Research Jobs In Pasay

Share Careers- Hey Guys, Good Employment Opportunity For Those Guys Who Looking or Jobs In Share Becouse Recently Share Recently Published A Recruitment Notification On Thier Official Employment / Careers Portal. So Candidates Who Take Interest In Apply For Specialist, Research Jobs In Share Philippines. This Position Hired For Pasay Location. Candidates Who Selected In This Hiring Will Get Full Remuneration Of Thier Work. Company Paying A Roughly Pay Of ₱ 395541 per year For Specialist, Research Position

Summery Of Share Specialist, Research Jobs Pasay | online jobs for students philippines

Recruiting Company / Department :-  Share

Hiring Position :-  Specialist, Research

Job Location :-  Pasay, Philippines

Payout or Salary :-  Roughly Pay Of ₱ 395541 per year

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Share Careers | Job Description

Job Description

Position Summary:

The Research Department is part of our Servicing Business Unit and is a customer-facing team that handles customer requests. The team is responsible for reviewing inquiries/complaints/requests received and works with the appropriate business units as needed to effectively resolve problems and respond to customers with quality responses, within the stipulated timelines.

Job Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

  • Review customer correspondence to identify, categorize, and resolve the query/complaint.
  • Carry out detailed and accurate analysis of the customer’s query and provide a complete and correct response.
  • Coordinate with appropriate departments to obtain relevant data and details required to respond effectively and within stipulated timelines.
  • Identify ways to increase efficiency and improve process.
  • Support the Research Department by performing processing and administrative duties.
  • Provide on-the-job training to new department team members.
  • Coach new team members as needed, assist with questions, and provide process support.
  • Maintain and update Research procedures and training manuals.
  • Carry out tasks assigned by the Team Leader.
  • Act as a point-of-contact for the Team Leader in their absence by supporting team members and assisting with assignments.
  • Perform duties as assigned by the department manager.

Key Result Areas:

  • Efficiency > 100%
  • Quality Yield > 90%

• Letter rework • Schedule adherence >90%

  • Turnaround Time (TAT) > 90%
  • Accurately document case summary, action taken, and root cause in PHH servicing platform and if applicable iCasework.

Key Skills and Qualifications:

To perform this job successfully, an individual must have the following education and experience:

  • High School diploma or equivalent required
  • Proficient with Microsoft Office products including Excel, Word, etc.
  • Minimum 2 years experience in one of the following roles within the mortgage industry:

o Customer Correspondence
o Complaint Resolution
o Ombudsman
o Escalation Desk in Back Office support (L2, L3, Support)

  • Good written and verbal communication skills – should be able to write and articulate complex cases concisely.
  • Logical and analytical thinking – ability to resolve complex research cases.

Training / Licensing Requirements:

  • Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

Work Schedule:

  • 11:00 PM – 8:00 AM Manila time


Ocwen Financial

Apply Now For Share Specialist, Research Jobs In Pasay

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