Tenerity Careers | Tenerity Jobs – Apply Online For Customer Care Advisor Jobs In Manila, Philippines

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Tenerity Careers – Candidates Those Are Looking For Jobs Online In Tenerity Philippines, Here Is A Good News For Those Peoples Becouse Of That Tenerity Released A Hiring Notification For Customer Care Advisor Position. And You All Know Tenerity Is Company Situated On A Good Position. Company Provides Full Remuneration To Thier Employees. Guys Who Interested In Work With Tenerity And Also Eligible For Recruiting Position, Can Apply For The Job.

Tenerity Careers Apply For Customer Care Advisor Jobs In Manila

Tenerity Careers- Hey Guys, Good Employment Opportunity For Those Guys Who Looking or Jobs In Tenerity Becouse Recently Tenerity Recently Published A Recruitment Notification On Thier Official Employment / Careers Portal. So Candidates Who Take Interest In Apply For Customer Care Advisor Jobs In Tenerity Philippines. This Position Hired For Manila Location. Candidates Who Selected In This Hiring Will Get Full Remuneration Of Thier Work. Company Paying A Roughly Pay Of ₱ 196498.00 per year For Customer Care Advisor Position

Summery Of Tenerity Customer Care Advisor Jobs Manila | online jobs for students philippines

Recruiting Company / Department :-  Tenerity

Hiring Position :-  Customer Care Advisor

Job Location :-  Manila, Philippines

Payout or Salary :-  Roughly Pay Of ₱ 196498.00 per year

Apply On:-  www.tenerity.com

Tenerity Careers | Job Description

Position Description
Title: Customer Care Advisor – UK
Department: Webloyalty
Reports To: CCA Team Leader

Designation
The Webloyalty Manila CCA (Customer Care Advisor) is an assignment given to Customer Care Representatives for the Webloyalty Manila business. The CCA Segment of the Webloyalty business deals with cases that have been escalated due to the need for further investigation or review of the case details or member request, escalated to avoid “business risks” involving media, authorities, social media, legal and/or business regulatory organizations, cases that require “ad-hoc” steps or specialized tools, cases requiring authorization to process requests from members, the need to escalate from frontline CSR as requested by the member or cases requiring further or specialized knowledge.

Profile
The Webloyalty Manila CCA is preferably someone with Frontline CSR experience and has demonstrated the capability to pacify and work with irate customers, the ability to multi-task and work with ad-hoc/specialized tools and can take ownership of cases to ensure issue resolution and member satisfaction. The Webloyalty Manila CCA must have good conduct and performance standing and must exhibit integrity, excellence, trust, openness in communicating, customer focus and is a team player.

Roles and Responsibilities

  • The will directly report to the CCA Team Leader.
  • The CCA will handle escalated complaints for their assigned market or where applicable based on the CCA’s language proficiency, the CCA’s training and the business volume’s need. Escalations will be received via email and where appropriate escalated/transferred calls.
  • The CCA is required to log-in to the CCA hotline at all times and will multi-task during avail to work on KANA email. Certain “project cases” may require the CCA longer documentation time.
  • The CCA will provide real-time feedback to the leadership team or WL Reputation Managers/business contacts when business risks arising from customer concerns are identified. Instructions and updates provided by the Reputation Managers and/or business contacts will be executed on in a timely manner and likewise be communicated to the CCA Team Leader to ensure alignment and calibration.
  • The CCA will document all member correspondence and will utilize required tools to ensure issue resolution.
  • The CCA will take ownership of cases and ensure KANA cases are completed before hitting Over-due status. Endorsement of cases when applicable is expected from the CCA.
  • The CCA will attend required training sessions and meetings with internal and external partners.
  • The CCA will accomplish Escalation Logs and all other reports/documentations required by the role or the cases being handled.
  • The CCA will provide support through consultation and where applicable training for other support members including the leadership team on the approved complaint handling approach.
  • The CCA is expected to meet performance targets set forth for the role and will comply with the Company’s Policies.
  • Quality guidelines will be applicable for the CCA group and CCAs are expected to comply to such Quality guidelines and meet Quality goals along with other Performance goals for the CCA group.
  • Consecutive failed Quality and other performance scores as well as violations against company policies resulting to Corrective Action depending on the severity will result to re-assignment of the CCA as frontline representative.
  • The CCA should prioritize the request from our reputation managers at all times, ideally CCA must respond to their request in less than 30 minutes and within a maximum of 24 hours.
  • The CCA will attend required training sessions and meetings with internal and external partners.
  • Must be fluent in English both oral and writing.

Apply Now For Tenerity Customer Care Advisor Jobs In Manila

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